Frequently Asked Questions

Registration


How can I sign up for Syndicate 2017?
Since we currently can not use PayPal to process payments, you can not sign up for Syndicate 2017 through smash.gg directly. Instead we provide a straightforward registration form located here. The form will be familiar to those who have attended an edition of the Avalon tournament series. After your registration has been processed we will add you to our smash.gg page manually, and we will still use smash.gg to run our events during the tournament itself.


Is there a minimum age for registration?
No, everybody is welcome to sign up!


How can I pay for Syndicate 2017?
Due to ongoing issues with PayPal it is currently not possible to pay with PayPal. However, we provide an alternative in the form of bank transfers. This is a straightforward alternative for anyone who lives in a country that is a part of the SEPA (Single Euro Payments Area) region. If you are not in a SEPA country, please contact us and we’ll try to find a solution.


How long will it take for my payment to be confirmed?
If you transfered the money from a Dutch bank account we will generally be able to confirm your payment within 48 hours. If you used a bank account from a different country than The Netherlands, we hope to be able to confirm your payment within five working days. However, international bank transfers can sometimes take quite a while to arrive, so please be patient. If you suspect something went wrong with your payment and we still haven't confirmed it after a week, please contact us.


I signed up for the tournament but can not attend. Can I get a refund?
Yes, please contact us to get a refund.

Travel


How do I travel to Syndicate 2017?
If you are in The Netherlands, you’re in luck! Syndicate is hosted in De Jaarbeurs, right next to the largest train station in the country, Utrecht central station. For those traveling to Syndicate 2017 from outside The Netherlands, please check out our dedicated travel options page for more information.


I’m coming by car. Where can I park?
The Netherlands is notorious for its expensive parking space. However, the city of Utrecht provides an inexpensive alternative in the form of four 'P+R' parking spaces located at the outskirts of the city near the major highways. Two of these locations (Westraven and Papendorp) also have a hotel located within walking distance. More information can be found here (PDF) .

Accommodation


Where can I stay near the venue?
Being one of the largest cities in The Netherlands, Utrecht provides plenty of hotels, hostels and Airbnb rooms for you to stay at. Besides this you can travel to the venue in less than thirty minutes by train from Amsterdam, where many options for accommodation are available. Please check out our dedicated accommodation page for more information.

Venue


Where can I eat near the venue?
The venue itself provides some limited catering on the venue floor and downstairs in the lobby. Besides this Utrecht central station, the largest train station in The Netherlands, is right next to the venue and provides plenty of options for foods and drinks, including super markets, fast food restaurants, sandwich restaurants and coffee houses. A helpful overview of all restaurants can be found here.


Am I allowed to consume my own food and drinks in the venue?
Yes!

Rulesets


Am I allowed to use a modified controller?
Since the debate about controller modifications is currently ongoing and little information is available about their impact on gameplay in a competitive setting, we will give modified controllers the benefit of the doubt for now. However, we are closely following the discussion and might make slight changes to the rulesets depending on its outcome.

Other


What is The Matrix?
Unfortunately, no one can be told what the Matrix is. You have to see it for yourself.